Returns and refunds

We want you to be happy with your lawn. This page explains what happens if you need to cancel, if something isn't right, and what's covered by warranty.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits those rights. If what we supply is faulty, damaged or not what you ordered, we'll put it right.

Turf

Cancelling or changing an order

Turf is cut fresh for your delivery day, so orders close at 5 pm, two business days before delivery. Before then, you can cancel or change your order at no cost. Just call us or email us. After the cut-off, your turf has been cut for you and the order can't be cancelled or refunded for a change of mind.

Change of mind after delivery

Turf is a living product and can't be resold once it has been cut, so we can't take it back or refund it because you've changed your mind.

If something is wrong with your turf

Please check your turf when it arrives. If it is damaged, in poor condition, the wrong variety or short on quantity, contact us within 2 days of delivery, with photos if you can. We'll look at it and replace the turf, or refund you for the affected part of the order.

Turf needs to be laid and watered on the day it's delivered. Problems caused by turf being left rolled up, not watered, or by weather after delivery are not faults with the turf. Our watering guide explains how to look after a new lawn.

Lawn care products

If you change your mind about a fertiliser or other lawn care product, contact us within 7 days of receiving it. It must be unopened, unused and in its original packaging. Once we've agreed to the return, you arrange to send or drop it back at your own cost, and we refund the product price.

If a product arrives damaged, faulty or isn't what you ordered, contact us straight away and we'll replace or refund it at no cost to you.

Our site preparation and laying work

If you're not happy with work we've done, tell us as soon as you notice the problem. We'll come out, take a look, and fix anything that's due to our workmanship.

Warranty

Our Lawn Solutions Australia varieties come with the Lawn Solutions Australia warranty. How long it lasts depends on the variety, and the warranty's own terms apply. Ask us when you order and we'll explain what's covered and help you register or make a claim.

How refunds are paid

We don't take payment online. Staff confirm each order and send an invoice. If you haven't paid yet, we'll cancel or adjust your invoice. If you've already paid, we'll refund you by bank transfer, usually within 5 business days of approving the refund.

Contact us

Call 07 3088 7992 or 07 2146 4930, or email sales@turfman.com.au. Our office is at 138 Juliette St, Greenslopes QLD 4120 (office only, no turf pick-up), open Monday to Friday.